Orders · Delivery
Shipping Info.
01
DHL Express
FastestDHL Express is the fastest and best service that we offer. It is a Monday to Friday service; the shipping times are extremely fast (usually between 1 to 2 days for UK and International orders, no deliveries on Saturday, Sunday or Bank Holiday).
Cut-off Times
On Demand Delivery: DHL provide notifications allowing you to change the delivery date, leave in a safe place, collect from a service point, provide an alternate address, or put on hold if you are on vacation.
Lost/undelivered parcels: If your order has not arrived within 7 days of the delivery date please contact us and we will make a claim and send a free replacement if necessary.
02
Royal Mail Tracked 24
Next working day delivery via Royal Mail. Fully tracked from dispatch to delivery point with photo confirmation and compensation cover up to £75.
Lost/undelivered parcels: If your order has not arrived within 10 days of the delivery date please contact us and we will make a claim and send a free replacement if necessary.
03
Royal Mail Tracked 48
2-3 working day delivery via Royal Mail. Tracked to delivery point with photo confirmation and compensation cover up to £75.
Lost/undelivered parcels: If your order has not arrived within 10 days of the delivery date please contact us and we will make a claim and send a free replacement if necessary.
🇪🇺 EU Orders, Effective 1 July 2026
£2.99 EU Import Duty Surcharge
From 1 July 2026, new EU import rules mean a customs duty applies to all parcels containing goods sent from Great Britain (excluding Northern Ireland) to EU countries. To keep your order moving smoothly through customs without any unexpected charges on delivery, we collect a flat £2.99 EU Import Duty at checkout and prepay it on your behalf.
This duty is charged in addition to shipping (it still applies even where free shipping qualifies) and ensures your parcel is delivered tax-paid with no further fees due on arrival.
Read Royal Mail's full EU trade guidance →Want to know how we pack your records? Read our complete packing guide.
Questions? Contact our Vault Curators.
